plushph is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you hold as a plushph player under Philippine law.
This Privacy Policy ("Policy") describes how plushph ("plushph", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "Player", "User") who access or use the plushph online gaming platform at plushph.net. This Policy applies to all plushph services, including the website, mobile interface, live casino, slots, crash games, bingo, and all associated support and payment services.
plushph operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By registering a plushph account or continuing to use the plushph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
plushph takes the privacy of its players seriously. Whether you are a registered player in Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines, your personal data is handled with the same level of care and diligence. This Policy is designed to give you a clear and transparent picture of our data practices so you can make informed decisions about your use of the plushph platform.
This Policy should be read alongside the plushph Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and plushph. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, plushph is the data controller responsible for your personal information collected through the plushph platform. As data controller, plushph determines the purposes and means by which your personal data is processed.
plushph has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the plushph DPO for any privacy-related inquiries at the contact details provided in Section 15 of this Policy.
plushph collects personal data from you through several channels — directly when you register and use the platform, automatically through your device and browsing activity, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration form, account settings |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposit and withdrawal processes |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, game preferences | Automatically via platform activity |
| Technical Data | IP address, device type, browser type, operating system, cookies, session tokens | Automatically via cookies and logs |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Verification Data | Copies of government-issued IDs, selfie photos, proof of address documents | KYC and AML compliance checks |
plushph does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or regulatory obligation (for example, collecting information relevant to responsible gaming assessments).
plushph uses the personal data we collect for specific, legitimate purposes directly related to the operation of the plushph platform and our obligations under Philippine law. We do not use your data for purposes incompatible with those stated below:
Under the Philippine Data Privacy Act of 2012, plushph processes your personal data on the following legal bases:
plushph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
plushph uses cookies and similar tracking technologies (such as web beacons and session tokens) to operate the platform, remember your preferences, maintain your login session, and analyze how players use the plushph website. Cookies are small text files stored on your device by your browser.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the plushph platform.
plushph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AMLA / PAGCOR regulatory requirement |
| Financial transaction records | 5 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| Gaming history and logs | 3 years from account closure | Dispute resolution and regulatory audit |
| Customer support records | 2 years from last interaction | Legitimate interest / legal claims |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent under DPA |
| Technical and log data | 12 months from collection | Security and fraud prevention |
Upon expiry of the applicable retention period, plushph will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
plushph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by plushph. To exercise any of these rights, please contact the plushph Data Protection Officer using the details in Section 15.
The plushph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. plushph does not knowingly collect personal data from individuals under the age of 21. If plushph becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data will be deleted in accordance with our data disposal procedures.
If you are a parent or guardian and believe that a minor has registered a plushph account or provided personal data to plushph without your consent, please contact our support team immediately so we can take appropriate action.
In the course of operating the plushph platform, your personal data may be transferred to and processed in countries outside the Philippines — for example, where plushph's game providers, cloud infrastructure providers, or technology partners are based. Where such transfers occur, plushph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act.
These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries recognized as providing an adequate level of data protection. By using the plushph platform, you consent to such international transfers of your personal data subject to these safeguards.
The plushph platform integrates with third-party services including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game software providers (including Playtech), and identity verification services. These third parties operate under their own privacy policies and data protection practices, which are independent of this plushph Privacy Policy.
plushph is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of plushph. plushph selects third-party partners who demonstrate a commitment to data protection standards consistent with applicable Philippine law.
plushph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made to this Policy, plushph will notify registered players by email to their registered address and/or by posting a prominent notice on the plushph platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the plushph platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using plushph and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way plushph handles your personal data, please contact our Data Protection Officer. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
plushph is committed to resolving all data privacy concerns promptly and transparently. We aim to respond to all formal written privacy requests within ten (10) business days of receipt.
For urgent account-related matters, the fastest way to reach the plushph team is via live chat directly on the plushph platform, available 24 hours a day, 7 days a week.
Under the Philippine Data Privacy Act of 2012, you hold the following rights with respect to your personal data held by plushph. Contact our DPO to exercise any of these rights.
You have the right to request a copy of the personal data plushph holds about you, along with information about how it is being used and with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data plushph holds about you. You can update most account details directly in your plushph account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to plushph's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of plushph marketing communications at any time via your account settings or by contacting support.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
If you believe plushph has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
All data transmitted between your device and the plushph platform is protected by industry-standard TLS encryption. Your financial details and personal information are never sent in plain text.
Only authorized plushph personnel with a legitimate need can access your personal data. Role-based access controls and audit logging are enforced across all internal systems.
plushph operates in full compliance with the Philippine Data Privacy Act of 2012 and the issuances of the National Privacy Commission. Your rights as a data subject are actively upheld.
plushph will never sell, rent, or trade your personal data to third parties for commercial gain. Your information is used solely to operate the plushph platform and meet our legal obligations.
plushph retains your data only for as long as legally required or operationally necessary. Once the retention period expires, your data is securely deleted or anonymized.
plushph has a designated Data Protection Officer available to handle all privacy requests, data subject rights exercises, and NPC-related inquiries. We aim to respond within 10 business days.
Your personal data is in safe hands. plushph is built on transparency, security, and full compliance with Philippine data privacy law. Join thousands of Filipino players who trust plushph for a fair and secure gaming experience. Must be 21 or older to play.
21+ only. Gambling involves real financial risk. Please play responsibly. plushph operates within the PAGCOR regulatory framework.